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STORE POLICY

Customer Care

At Chromaflow Active, our customers are at the heart of everything we do. We are committed to providing you with exceptional service, ensuring your satisfaction, and making your experience with us as enjoyable as possible. Our Customer Care Policy outlines our dedication to addressing your needs promptly, maintaining open communication, and building a strong and positive relationship with you.

  1. Communication and Responsiveness: We value your feedback and inquiries. Our team is readily available to assist you via email, and social media platforms. We aim to respond to your messages and queries in a timely manner, usually within 24 to 48 hours, except on weekends and holidays when responses may take a bit longer.

  2. Product Information and Support: Our knowledgeable and friendly customer care representatives are here to assist you with any product-related questions or concerns. Whether you need help with sizing, fabric information, or styling advice, we are here to guide you through your purchasing decisions and ensure you find the perfect fit.

  3. Order Assistance and Tracking: We want your shopping experience to be seamless. Our customer care team is here to assist you with order placements, modifications, and tracking. You can rely on us to keep you informed about the status of your order and provide any necessary updates.

  4. Returns and Exchanges: We understand that sometimes you may wish to return or exchange a product. Our Customer Care Policy ensures a hassle-free and straightforward process for returns and exchanges, subject to our established guidelines. We aim to process refunds or exchanges promptly once we receive the returned item.

  5. Privacy and Data Protection: The privacy and security of your personal information are of utmost importance to us. Our commitment to safeguarding your data is outlined in our Privacy Policy. We ensure that your information is treated with the utmost confidentiality and used only for legitimate purposes related to your shopping experience with us.

  6. Complaints and Feedback: We value your opinions and strive to continuously improve our services. If you encounter any issues or have suggestions for us, please do not hesitate to share your feedback. We take all complaints seriously and are dedicated to resolving any concerns to your satisfaction.

  7. Empathy and Respect: Our customer care team is trained to interact with empathy, kindness, and respect. We are committed to ensuring that you feel valued and heard throughout your interaction with us.

  8. Accessibility: We are committed to providing equal access to our products and services. If you require assistance due to accessibility issues, please inform us, and we will do our best to accommodate your needs.

  9. Continuous Improvement: We are dedicated to consistently enhancing our customer care services. We regularly review and update our policies and procedures to ensure that we meet and exceed your expectations.

  10. Contact Information: You can reach our customer care team through the following E-mail: chromaflowactive@icloud.com

Thank you for choosing Chromaflow Active. We are here to provide you with an exceptional experience, and we look forward to assisting you in every step of your journey with us.

Privacy & Safety

At Chromaflow Active, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide while interacting with our online store. By accessing or using our website, you agree to the terms and practices described in this policy.

  1. Information We Collect: When you visit our online store, we may collect certain personally identifiable information ("Personal Information") from you, such as your name, email address, shipping and billing addresses, phone number, and payment details. Additionally, we may gather non-personal information, such as your IP address, browser type, and device information, to enhance our website's performance and user experience.

  2. How We Use Your Information: We use the collected information for various purposes, including, but not limited to:

    • Processing and fulfilling your orders.

    • Providing customer support and responding to your inquiries.

    • Sending order confirmations, shipping updates, and tracking information.

    • Personalizing your shopping experience based on your preferences and browsing behavior.

    • Sending you marketing communications, such as newsletters and promotional offers, with your consent.

    • Improving our website's functionality and content.

    • Conducting data analytics and market research.

  3. Data Security: We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is entirely secure. While we strive to protect your Personal Information, we cannot guarantee absolute security.

  4. Cookies and Tracking Technologies: Our website may use cookies and other tracking technologies to enhance user experience and gather non-personal information. Cookies are small data files stored on your device that allow us to recognize your browser and remember certain information. You can configure your browser settings to refuse cookies or notify you when cookies are being sent. Please note that disabling cookies may affect some features of our website.

  5. Third-Party Services: We may collaborate with trusted third-party service providers to facilitate various aspects of our online store operations. These providers may have access to your Personal Information solely to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  6. Links to External Sites: Our website may contain links to external sites. We do not control the content or privacy practices of these sites and are not responsible for their actions. We encourage you to review the privacy policies of any third-party websites you visit.

  7. Children's Privacy: Our online store is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently gathered data from a minor, please contact us immediately, and we will promptly remove the information.

  8. Changes to this Privacy Policy: We may update this Privacy Policy occasionally to reflect changes in our practices or applicable laws. We will notify you of any substantial changes by posting a prominent notice on our website. We encourage you to review this policy periodically for any updates.

  9. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at chromaflowactive@icloud.com

 

By continuing to use our online store, you consent to the practices outlined in this Privacy Policy. Thank you for entrusting us with your information, and we are committed to safeguarding your privacy and providing you with an exceptional shopping experience.

Payment Methods

Payment Methods

• Credit / Debit Cards
• PAYPAL

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